Shared Team Inbox
One inbox for every conversation.
Bring WhatsApp, Instagram, and Facebook chats into a single inbox your whole team works from — with routing, internal notes, and AI-drafted replies.
The support phone doesn't scale past one person.
The free WhatsApp Business App ties your number to a single device. The moment you hire a second agent you're sharing a login, handing off a phone, or splitting customers across numbers — all of which confuse customers and lose context.
A shared inbox fixes the root problem: every agent gets their own login into the same conversation stream, sees the same history, and picks up exactly where the last person left off.
Inbox features
Built for teams, not solo agents.
Unified conversations
WhatsApp, Instagram DMs, and Facebook Messenger land in one place instead of three separate apps.
Assignment & routing
Route chats by keyword, channel, workload, or business hours so nothing sits unclaimed in a general queue.
AI reply suggestions
AI drafts a contextual response from the conversation and your knowledge base — the agent reviews and sends.
Tags & internal notes
Categorize conversations and leave notes only your team can see, so handoffs never lose the thread.
Response time tracking
First-response and resolution metrics per agent, so a slow queue surfaces before a customer complains.
Number masking
Agents chat from the business number — their personal number is never exposed to a customer.
Go deeper
Related guides.
FAQ
Inbox questions.
Yes — that's the core of it. The WhatsApp Business API supports multi-agent access, so every agent has their own login into the same shared inbox.
Give your team one shared inbox.
Connect your channels, invite agents, and stop passing the phone around.