Instagram Channel
Instagram DMs, handled properly.
Bring Instagram direct messages and comment replies into the same shared inbox as WhatsApp, with automation for story replies, post comments, and lead capture.
Instagram is where discovery happens. It shouldn't be a separate inbox.
Customers find you on Instagram, ask a question in DMs, then follow up on WhatsApp — and your team loses the thread because the two live in different apps with different histories.
Connecting Instagram to WhatsReacher puts both in the same queue, with the same customer record, so it doesn't matter which channel a conversation started in.
Instagram features
DMs, comments, and stories in one place.
DMs in the shared inbox
Instagram conversations land beside WhatsApp and Facebook, assignable to the same agents.
Comment automation
Auto-reply to post comments and move the conversation into DMs where it can actually convert.
Story reply triggers
Turn story replies and mentions into automated conversations rather than notifications nobody checks.
Unified customer record
The same person messaging on Instagram and WhatsApp resolves to one contact with one history.
Shared automation
Reuse the same flows across channels instead of rebuilding them per platform.
Cross-channel reporting
See response times and volumes per channel in one report.
FAQ
Instagram questions.
Yes — Instagram messaging integrations require a professional (business or creator) account linked to a Facebook Page.
Stop checking a second inbox.
Bring Instagram into the same queue as everything else.